Refund policy
Last Updated: [August, 2025]
At Immuntra, your satisfaction comes first. We stand behind the quality of our products, and if you’re not completely happy with your purchase, we’ll make it right. That’s why we offer a 90-Day Risk-Free Guarantee on all orders placed directly through our official website.
What’s Covered
- All purchases made directly from www.immuntra.com.
- Both opened and unopened products — if you’re not satisfied, we’ll refund it.
- Products that arrive damaged, defective, or incorrect (we’ll also cover return shipping in these cases).
Note: Purchases made through third-party sellers (such as Amazon or retail stores) must follow that seller’s return policy.
How to Request a Refund
1. Contact Us
Email support@immuntra.com or call (813) 358-6328. Please include:
- Your full name
- Order number
- Date of purchase
- Reason for return (optional — helps us improve)
2. Return Instructions
We’ll provide clear return instructions and, if applicable, a prepaid return shipping label. Please include the product in its original packaging if possible.
3. Refund Processing
Refunds are typically processed within 3–5 business days after we receive your return. The credit will be issued back to your original payment method. Your bank or payment provider may take additional time to post the refund.
Important Notes
- Return Shipping: Customers are responsible for return shipping unless the product is defective, damaged, or incorrect.
- Shipping Costs: Original shipping charges are non-refundable.
- Safety: Products with broken safety seals may not qualify for a refund unless they arrived defective or damaged.
Our Commitment to You
We want you to love your Immuntra experience. If you’re not 100% satisfied for any reason, simply let us know within 90 days and we’ll take care of it — no hassle, no questions asked.
Contact Us
Immuntra, LLC.
1802 N Howard Ave., #4193, Tampa, FL. 33607
Phone: (813) 358-6328
Email: support@immuntra.com